Question 1

WHY SHOULD I TRUST AIR 1?

Accepted Answer

o   There's a reason Air 1 Moving has been around for 20 years! We've earned the trust of our valued customers. Our commitment to reliable service, unmatched safety, and competitive pricing sets us apart as the go-to moving partner in the Golden State.

Question 2

IS THE COMPANY LICENSED AND INSURED?

Accepted Answer

o   Yes, we are a fully licensed and insured moving company, adhering to all state and federal regulations to ensure the safety and security of your belongings.

Question 3

WHAT IS THE BEST DAY OF THE WEEK TO MOVE IN CALIFORNIA?

Accepted Answer

o   The best day to move in California depends on your needs, but midweek—Tuesday or Wednesday—is often ideal.

o   Here's why:
    •   Less Traffic: California's roads are typically less congested during weekdays, making your move faster and more efficient.

Question 4

DOES THE TIME OF DAY MATTER WHEN MOVING?

Accepted Answer

o   Yes, starting your move early in the morning is the best option. Early moves help you avoid peak traffic and take advantage of cooler temperatures, especially during California's hot summer months.

Question 5

HOW FAR I ADVANCE SHOULD I BOOK MY MOVE?

Accepted Answer

o   Ideally, you should plan and book your move as early as possible to secure your preferred date and time. Here's a general guideline:
    i.   Local Moves: Book at least 2-4 weeks in advance, especially during peak moving seasons (spring and summer).
    ii.  Long-Distance Moves: Schedule 4-8 weeks ahead to allow enough time for coordination and logistics.
    iii. Last-Minute Moves: While earlier planning is recommended, Air 1 Moving & Storage specializes in accommodating last-minute moves whenever possible.

Question 6

CAN AIR 1 HANDLE SHORT-NOTICE MOVES?

Accepted Answer

o   YES! If you're facing a last-minute move, contact us, and we'll do our best to accommodate your needs with the same level of care and professionalism.

Question 7

HOW DO I RESERVE A MOVING DATE?

Accepted Answer

o   Reserving a moving date is simple. Contact us via phone or through our website to check availability. Once confirmed, we'll guide you through the reservation process and provide a confirmation letter with all the details of your move.

Question 8

WHAT IS A CERTIFICATE OF INSURANCE (COI), AND DO I NEED ONE?

Accepted Answer

o   A COI is a document that provides proof of insurance coverage. Some buildings require it before moving in or out. We can provide a COI completely free of charge upon request to ensure compliance with your building's requirements.

Question 9

WHAT TYPES OF MOVING SERVICES DO YOU PROVIDE?

Accepted Answer

o   We offer a range of services, including residential and commercial moves, packing and unpacking, furniture assembly and disassembly, and storage solutions.

Question 10

DO YOU OFFER PACKING AND UNPACKING SERVICES?

Accepted Answer

o   Yes, our professional team can handle all your packing and unpacking needs, ensuring your items are securely packed and organized.

Question 11

CAN YOU DISASSEMBLE AND REASSEMBLE FURNITURE?

Accepted Answer

o   Absolutely. Our team is skilled in disassembling and reassembling furniture to ensure safe transport and setup in your new location.

Question 12

DO YOU PROVIDE STORAGE SOLUTIONS?

Accepted Answer

o   Yes, we offer both short-term and long-term storage options in our secure, climate-controlled facilities. See below for more information related to storage.

Question 13

HOW DO YOU HANDLE SPECIALTY ITEMS LIKE PIANOS OR ARTWORK?

Accepted Answer

o   We have experience moving specialty items and take extra precautions to ensure they are transported safely.

Question 14

HOW MUCH WILL IT COST ME?

Accepted Answer

o   The cost of your move depends on a few key factors including:
    i.   Time required
    ii.  Distance (# of miles) between locations
    iii. Number of workers
    iv.  Special Services Requested
    v.   Date and time of the move
    vi.  Average volume of the item/inventory list provided by the client and the items that are being moved

We provide the 100% **FREE**, detailed estimate tailored to your unique situation before your move.

Question 15

ARE PACKING MATERIALS AND SUPPLIES INCLUDED IN THE COST OF MY MOVE?

Accepted Answer

o   We aim to make your move as seamless as possible! While basic moving supplies, like wardrobe boxes and standard-sized boxes, are included in some of our packages, we also offer customized packing services for those who prefer hands-free assistance. If you'd like us to handle everything—including premium packing materials and supplies—just let us know, and we'll create a package that fits your needs.

Question 16

WILL I NEED TO PAY EXTRA FOR MOVING BOXES?

Accepted Answer

o   Standard-sized boxes for essential items, such as TVs, mirrors, and clothing, are included with our service when applicable. However, if you're looking for additional specialty boxes or a fully comprehensive packing service, we can provide those for an additional cost as part of your customized moving package.

Question 17

ARE THERE EXTRA FEES FOR BUILDINGS WITH STAIRS?

Accepted Answer

o   We understand that every move is unique. If your building has stairs, we'll ensure this is accounted for during your estimate. There are no hidden surprises—any additional considerations, such as stairs, elevators, or long carries, will be outlined upfront in your all-inclusive quote.

Question 18

HOW ACCURATE IS ESTIMATE PROVIDED BY AIR 1?

Accepted Answer

o   We pride ourselves on providing highly accurate estimates, and in the majority of moves (over 87%), there are no price changes on the day of the move. We also understand that inventory can vary slightly, so we allow for up to a 5% difference (e.g., a few extra boxes) without modifying your quote.

Question 19

IS MOVING TAXED IN CALIFORNIA?

Accepted Answer

o   In California, moving services are generally not taxable. However, some ancillary items, such as packing supplies, may be subject to local tax regulations. We'll ensure everything is clearly detailed in your quote, so there are no unexpected costs.

Question 20

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Accepted Answer

o   We accept various forms of payment, including credit cards, checks, and cash. Payment terms will be discussed during the booking process.

Question 21

IS A DEPOSIT REQUIRED?

Accepted Answer

o   A deposit may be required to secure your moving date. Details will be provided during the reservation process.

Question 22

WHAT IS YOUR CANCELLATION POLICY?

Accepted Answer

o   Our cancellation policy varies depending on the timing of the cancellation. Please refer to our terms and conditions or contact us for specific details.

Question 23

WHAT CONSTITUTES A LOCAL MOVE?

Accepted Answer

o   A local move is defined as any move within 50 miles of your original location. Air 1 Local Movers services start and end in the sunny state of California.

Question 24

DO YOU NEED MOVING INSURANCE FOR LOCAL MOVES?

Accepted Answer

o   While moving is exciting, sometimes, accidents happen. We strongly recommend moving insurance, including for local moves. It pays to be protected.

Professional movers are required to provide you with some coverage for your belongings but, for most people, it isn't enough. Our Full Replacement Value/High-Value Inventory Insurance Plan is coverage you can rely on. Based on a calculated value you assign to your items before the shipment date, the value should equal the cost of replacing your items at your new destination.

It's among the most comprehensive insurance plans, as it doesn't reduce your settlement based on depreciation or co-insurance penalties.

Be sure to check with your moving company to review the details of your insurance options.

Question 25

HOW MUCH DOES MOVING INSURANCE COST?

Accepted Answer

o   If you're hiring movers, the cost of moving insurance is influenced by the value of your possessions and the type of coverage you choose. Basic coverage is usually free and included in your moving contract.

More reliable coverage may cost around 1% of the total estimate of your items' value. Discuss with your mover other moving insurance options.

You can also opt for third-party insurance. The cost depends on the company and policy, but the prices range 1% to 5% of the total valuation of your belongings.

Question 26

HOW MUCH DOES A LOCAL MOVE COST?

Accepted Answer

o   The cost of a local move depends on various factors, including:

• Size of the move: In terms of both weight and volume, the more items you're moving, the more expensive it will be.
    • Location and distance: Your current location and the distance of your move play a key role in the final price. The farther away your destination, the more the local move generally costs.
    • Moving date: The time of year impacts the cost of the move. You'll see higher charges closer to summertime.
    • Additional fees: Examples of additional fees include whether or not the movers are carrying items up and down staircases, long carry service (If movers have to carry furniture and boxes a long way from your house to the truck), packing services and carrying large items.

Local moves, on average, costs around **$1,300**.

We don't surprise you with additional hidden fees for stops along the way. Hourly rates begin once our crew arrives at the moving site. You're billed only for the time spent on your move, which includes the loading, driving and unloading. Our local rates are reasonable and fair.

Question 27

HOW ARE LOCAL MOVING COSTS CALCULATED?

Accepted Answer

o   Local moves are usually based on a flat dollar amount, per hour, for the time spent working on your move. Labour costs, services such as packing or climbing up stairs, assembling furniture and other add-ons are some of the variables that impact the hourly rate.

Some local movers also provide a flat rate option. It's generally the moving company's estimated number of hours the move will take, multiplied by their hourly rate. Often, the flat rate includes the cost of add-ons, as well.

Question 28

WHAT CONSTITUTES A LONG DISTANCE MOVE?

Accepted Answer

o   Also referred to as a cross-country move, interstate move, or a long-haul move, long-distance moves are defined as any move that's more than 50-100 miles from your original location.

We offer Long Distance Movers services for any moves that start in California and cross over state lines.

Question 29

DO YOU NEED MOVING INSURANCE FOR A LONG DISTANCE MOVE?

Accepted Answer

o   We strongly recommend moving insurance. All interstate movers are required, by federal law, to offer Released Value Protection and Full Value Protection to customers.

We offer two coverage plans you can rely on for your long distance move: the Full Replacement Value/High-Value Inventory Insurance Plan, and the Lump Sum Replacement Moving Insurance Plan.

Our Full Replacement Value/High-Value Inventory Insurance Plan provides coverage based on a calculated value you assign to your items before the shipment date. The value should equal the cost of replacing your items at your new destination.

The Lump Sum Replacement Moving Insurance Plan is based on the total declared value or, in other words, the 'lump sum' of your shipment. You must declare a value equal to at least $8.00, multiplied by the total weight of your shipment.

Question 30

HOW MUCH DOES A LONG DISTANCE MOVE COST?

Accepted Answer

o   The transportation cost is based on our inventory management software that assigns industry standard weight/volumes to your items. The cost of moving long distance depends on various factors, including:

• Size of the move: In terms of both weight and volume, the more items you're moving, the more expensive it will be.
    • Location and distance: The location and the mileage between the original and new destination significantly impact how much your long distance move will cost.
    • Moving date: The time of year impacts the cost of the move. You'll see higher charges closer to summertime.
    • Additional fees: Examples of additional fees include whether or not the movers are carrying items up and down staircases, long carry service (If movers have to carry furniture and boxes a long way from your house to the truck), packing services and carrying large items.

Long distance moves, on average, cost **$4,890**.

We always aim to get you the most affordable rates for your long-distance move. With packages starting at $999, we're proud to offer secure and affordable long distance moving services. Discuss your moving needs with one of our moving experts, and we'll provide you with an estimate.

To ensure our clients receive the same great service and value, we provide a detailed cost estimate of our services, before you'll ever see a contract.

Question 31

HOW DOES A PROPER PIANO MOVE WORK?

Accepted Answer

o   Moving a piano is a strenuous job that requires strategy and preparation. As the piano is often the most valuable and expensive item in the home, it's essential it be handled with the utmost care. We strongly recommend hiring a professional moving company, with piano moving experience, to do the job right.

Our seasoned experts offer safe and secure Piano Moves services.

• Transportation you can trust: You need to have all the appropriate equipment and supplies to properly move the piano. We typically transport pianos from the pickup location to our trucks using a heavy-load bearing furniture dolly with padded straps.
    • Careful Handling: We invest time and care into your piano, making sure to lock the keyboard lid, evenly distribute weight, and absolutely never let tape touch a wooden surface.
    • Expert Protection: It's crucial to protect the piano keys and pedals. We carefully cushion and wrap the piano before it ever leaves your home. We secure your piano using dollies with padded straps.

Question 32

WHAT IF I NEED TO STORE MY PIANO OR ARTWORK?

Accepted Answer

o   If you're looking to store your artwork during the move, we offer professional storage facilities, with state-of-the-art security, to store your piano and/or artwork safely and securely. Humidity and temperature are crucial factors preserving the condition of your art — that's why our units are climate-controlled, too.

Question 33

IS ART INSURANCE ESSENTIAL FOR MOVING?

Accepted Answer

o   Yes, art insurance is important and must be considered for any move. Our team will advise the best packages suitable specifically for your artworks and/or art installation.

If you have any further questions about our company or how we work, please feel free to contact us using our quote form or in any convenient way. Every art mover in our team will be happy to help!

Question 34

WHY WOULD I NEED A STORAGE UNIT?

Accepted Answer

o   Moving may entail downsizing your home, or relocating to a temporary location with limited space. Perhaps your new home is amidst a renovation, or you're merging belongings from two households into one.

Local Movers often require a storage unit as a convenient way to stow away their items during a move.

Storage units also provide long-term space to stow away extra items you don't use very often, but want to hold onto for future use or sentimental value.

Question 35

HOW MUCH DOES STORAGE COST?

Accepted Answer

o   Storage costs can range from $60 to $225 per month.

Question 36

WHAT DETERMINES THE COST OF STORAGE?

Accepted Answer

o   Many variables impact the cost of storage. Prices fluctuate depending on the location, unit size and whether the facility is climate-controlled.

• Location: Location is one of the main factors determining the cost of storage. Large urban areas, due to high demand, tend to be more expensive. Sometimes, prices are lower in less dense suburban areas.
    • Size: The larger the unit, the higher the monthly cost. It's a good idea to sift through your items and donate or give away the stuff you no longer want. Purging your inventory will help lower the cost of your unit.
    • Level of service: Full-service storage facilities usually provide extra services to make your storage process easier and less stressful. This includes pick-up and delivery services, which can cost more than self-service facilities. Self-service facilities expect you to pay separately for a rental truck and to handle the extra work of transporting your items yourself.
    • Add-ons: Add-ons will increase the cost of your storage unit, and include storage bins, labor assistance or packing supplies, for example.
    • Time: Storage facilities sometimes offer rentals on a monthly basis. Contracts offered by full-service storage facilities vary depending on the company. Some offer monthly services, while others require a minimum of 3 months.

Question 37

HOW BIG ARE YOU STORAGE UNITS?

Accepted Answer

o   Our storage units come in various sizes to accommodate everything from a few boxes to an entire household. Contact us at (866) 750-3386 for details in order to find the right size for you.

Question 38

WHY SHOULD I CHOOSE A CLIMATE-CONTROLLED STORAGE FACILITY?

Accepted Answer

o   Climate-controlled facilities maintain a consistent temperature and humidity level, protecting sensitive items such as:

• Antiques
    • Electronics
    • Musical instruments
    • Fine art
    • Documents

Additionally, these units offer better air circulation, reduced risk of pests, and protection against minor flooding or dust.

Question 39

HOW LONG CAN I STORE MY BELONGINGS?

Accepted Answer

o   We offer flexible storage options, including short-term and long-term contracts. Whether you need storage for a few weeks or several months, we can accommodate your timeline.

Question 40

CAN I ACCESS MY STORAGE UNIT ANYTIME?

Accepted Answer

o   Yes, our facilities offer convenient access hours. Contact us to confirm the specific hours for your chosen location.

Question 41

ARE STORAGE UNITS SECURE?

Accepted Answer

o   Absolutely. Our facilities are equipped with state-of-the-art security, including 24/7 surveillance, secure locks, and climate-controlled environments to ensure your belongings are safe.

Question 42

WHAT TYPES OF ITEMS CAN NOT BE STORED?

Accepted Answer

o   Dangerous items, such as gasoline, fertilizers, paint, chemicals, fireworks, explosives, narcotics and propane tanks, are usually not permitted. Other items usually restricted include perishable food, medicine and plants.

If you're unsure about a specific item, our team is happy to guide you.

Question 43

DO YOU OFFER STORAGE SOLUTIONS FOR BUSINESSES?

Accepted Answer

o   Yes, we provide storage options tailored to businesses, including space for documents, inventory, and office equipment. Contact us to discuss your specific requirements.

Question 44

WHAT SHOULD I DO TO PREPARE FOR MOVING DAY?

Accepted Answer

o   Ensure all items are packed and labeled, pathways are clear, and any necessary documents (like a COI) are prepared. Our team will provide specific instructions tailored to your move.

Question 45

DO I NEED TO BE PRESENT DURING THE MOVE?

Accepted Answer

o   It's recommended that you're present or have a representative available to answer any questions and oversee the process.

Question 46

HOW DO YOU PROTECT MY BELONGINGS DURING THE MOVE?

Accepted Answer

o   We use high-quality packing materials and equipment to safeguard your items. Our team is trained in proper handling techniques to prevent damage.

Question 47

WHAT HAPPENS IF THERE'S INCLEMENT WEATHER ON MOVING DAY?

Accepted Answer

o   We monitor weather conditions closely and will take necessary precautions to protect your belongings. In extreme cases, we may discuss rescheduling options with you.

Question 48

WHAT SHOULD I DO IF I NOTICE DAMAGE TO MY BELONGINGS?

Accepted Answer

o   If you discover any damage, please contact us immediately to file a claim. We will work with you to resolve the issue promptly.

Question 49

DO YOU OFFER UNPACKING SERVICES?

Accepted Answer

o   Yes, we can assist with unpacking and setting up your new space to help you settle in quickly.

Question 50

HOW CAN I PROVIDE FEEDBACK ABOUT MY MOVING EXPERIENCE?

Accepted Answer

o   We value your feedback. You can leave a review on our website or contact us directly with your comments and suggestions.

Question 51

HOW SHOULD I PACK MY BELONGINGS IF I AM DOING IT MYSELF?

Accepted Answer

o   Packing your belongings efficiently ensures their safety during the move. Follow these simple guidelines to make your self-packing stress-free:

• Group similar items together and pack them in the same box.
    • Keep items from a single furniture piece (like a dresser) in one box to stay organized.
    • Use small boxes for heavy items like books and CDs to avoid overloading.
    • Pack fragile items and electronics in medium-sized boxes with plenty of cushioning.
    • Use large boxes for lightweight items like linens and clothing from dressers.
    • Aim to keep boxes under 35 lbs. If you can easily lift the box, it's ready to go!

Question 52

CAN THE MOVERS TAKE MY PLANTS?

Accepted Answer

o   Due to agricultural regulations, we cannot transport plants. However, if you're moving locally and agree to pack the plants in suitable containers, we'll do our best to assist while understanding that some leaf loss or plant stress may occur during transit.

Question 53

WHAT ITEMS ARE NOT ALLOWED TO BE PACKED?

Accepted Answer

o   For safety and compliance reasons, we cannot move the following items:

• Pets
    • Firearms
    • Hazardous chemicals
    • Illegal substances
    • Perishable food

If you're unsure about a specific item, feel free to ask our team for guidance.

Question 54

SHOULD I TIP THE MOVERS? HOW MUCH?

Accepted Answer

o   Tipping is not required but is always appreciated as a gesture of gratitude for excellent service. A general guideline is to tip $5-$10 per mover per hour, or a flat rate of 10-15% of the total cost of the move. For long-distance or particularly complex moves, a higher tip may be appropriate. Ultimately, the amount is entirely up to your discretion and satisfaction with the service.

Question 55

IS TIPPING INCLUDED IN THE OVERALL COST AND BILLING?

Accepted Answer

o   No, tipping is not included in the total cost or billing. The quoted price covers the services provided by our team, and any tips are completely optional and should be given directly to the movers if you choose to tip.

Question 56

WHAT ARE YOUR TERMS AND CONDITIONS?

Accepted Answer

o   Our terms and conditions outline the details of our services, including liability, cancellations, payment policies, and coverage. These terms ensure transparency and set expectations for a smooth moving experience. A copy of our terms and conditions will be provided during the booking process. If you have any specific questions, feel free to contact us for clarification.

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Ready to Make a Move?