Air 1 Moving & Storage Product & Service Terms and Conditions

By paying your deposit to Air 1 Moving & Storage, you agree to be bound by these Terms and Conditions governing all our products and services. These terms outline your responsibilities and rights as a customer and our obligations as your moving and storage provider. It is your responsibility to review these Terms and Conditions before proceeding. By paying the deposit, you accept the terms in effect on the date of payment. Air 1 Moving & Storage reserves the right to modify or update these Terms and Conditions at any time without prior notice.

Air 1 Moving & Storage Product and Service Terms and Conditions, last updated January 22, 2025.

1. Cost of Service & Payment Terms

Deposit Payment

To confirm your booking, secure your move date, and lock in the quoted price, a deposit of $50 is required within 24 hours of receiving your booking confirmation.
If your quoted move cost exceeds $2,000, a 10% deposit of the total moving fee is required.
Failure to pay the deposit within 24 hours may result in a revised quote or loss of availability for your requested move date. All bookings are based on a first-come, first-served basis.
Deposits can be made via secure payment links provided by Air 1 Moving & Storage, over the phone, or through major credit/debit cards, including Visa, MasterCard, American Express, and Discover.

Deposit Refund Policy

Deposits are refundable if you cancel in writing at least one business day (24 hours) before the scheduled move date. Refunds will be processed within five business days.
For weekend moves, cancellation requests must be received by Thursday at close of business.
Cancellations made less than 24 hours before the move date result in forfeiture of the deposit.
In cases where the customer postpones their move date, the deposit will be held for up to 30 days. After 30 days, if the move is not rescheduled, the deposit will be refunded.

Outstanding Balance Payment

The remaining balance of your invoice is due one business day before the move date. Air 1 Moving & Storage cannot proceed with your move unless payment has been received.
For long-distance moves, the balance is due one business day before the pick-up window.
Payment can be made via cash, bank check, or credit/debit cards. If paying by cash or check, this must be communicated during booking and paid directly to the crew foreman upon arrival.
Unpaid balances will be referred to a third-party collections agency, which may impact your credit score.

Cancellations and Rescheduling

To cancel your move and obtain a full refund of your deposit, written notice must be provided at least 24 hours before the move date.
Rescheduling requires a minimum of one business day's notice to avoid penalties. Failure to provide notice will result in a penalty fee equal to the deposit amount.
Moves scheduled during peak periods (25th–31st or 1st–2nd of any month) require at least three business days' notice for cancellations or rescheduling to avoid a 100% penalty of the total cost.

Additional Charges

Changes to the inventory list or additional items/services on moving day may incur additional charges.
If parking is unavailable within 150 feet of the pick-up or drop-off location, an excessive carrying fee will apply, with a maximum fee of $300.
Stair fees are applicable if additional flights of stairs not disclosed during booking are involved.
Mileage and fuel costs are included in the quote unless additional miles are added to the destination route. A fee will apply for every additional 10 miles.

Storage Services Billing

Air 1 Moving & Storage accepts only valid credit and debit cards for processing payments related to storage move-ins, partial move-outs, full move-outs, and monthly storage fees. Unfortunately, we do not accept cash or certified bank checks as payment methods for our storage services.

Payment Processing

All payments for storage services, including move-ins, move-outs, and recurring monthly fees, must be processed through the Air 1 Moving & Storage secure payment portal or over the phone with an authorized representative.
Customers are required to provide valid credit or debit card information, which will be securely encrypted and stored for billing purposes.

Customer Payment Authorization

By providing payment details, the customer confirms they are the legal cardholder of the credit or debit card used for transactions with Air 1 Moving & Storage.
Stored card details may be used to process charges in advance (24-72 hours) for services, recurring fees, or other associated costs, as outlined in the customer's Storage Agreement or related documentation.

California State Tax Compliance

All storage-related payments, including move-in, move-out, and monthly fees, are subject to California State Sales Tax. The applicable tax amount will appear on your invoice and must be paid in full along with the total service charges.
Monthly storage fees include California State Sales Tax and will be billed automatically on the customer's original move-in date each month.

Declined Payments and Late Fees

If a customer's payment is declined due to insufficient funds or invalid card information, they will receive an email notification with instructions to update their payment details.
Customers must resolve payment issues within five business days to avoid a $50 late fee. Failure to update payment information may result in service suspension or additional penalties.

Hourly Labor Billing

Responsibility for Time Estimates

It is the customer's responsibility to specify the number of hours required for their moving service when booking.
If the actual time exceeds the customer's initial estimate, Air 1 Moving & Storage will not be held liable for any discrepancies in the time frame provided during booking.

Hourly Labor Minimums

Hourly labor services are subject to the following minimum requirements:
2 hours for 2 movers.
4 hours for 3 movers.
Air 1 Moving & Storage will not book or confirm hourly labor services below these minimum time requirements.

Commencement of Hourly Services

Hourly billing starts once the Air 1 Moving & Storage crew arrives at the pickup location and begins work.
Work begins when the moving crew engages with the customer and starts handling items.

Billing for Additional Time

If additional time is required to complete the move, customers will be billed for the extra time in hourly or 30-minute increments at the agreed-upon hourly rate specified in their binding quote.
Any additional fees incurred during the move that were not part of the original quote must be paid on the day of the move.

Payment Terms for Additional Time

Customers must pay for additional hours and any related fees via credit card over the phone with an Air 1 Moving & Storage representative.
Payment must be made before the crew completes the move and the bill of lading is signed at the drop-off location.
If payment is not completed for the additional time, Air 1 Moving & Storage reserves the right to delay or halt the moving process.

Crew Notifications and Responsibilities

If the moving crew determines that additional time is required to complete the service, the customer is responsible for covering the additional hours.
The crew will strive to complete the move efficiently and safely but will not be held liable for any extra time needed or fees incurred due to unforeseen circumstances.

Customer-Requested Additional Time

If the customer requests additional time beyond the original agreed-upon timeframe, they are solely responsible for the payment of those hours.

Applicability of Hourly Moving Services

Hourly moving services apply only to local moves and are subject to the discretion of Air 1 Moving & Storage management.
Hourly services are not available for:
Long-distance moves.
Storage move-ins.
Storage move-outs.
Partial storage moves.

Default Billing Method

For most services, flat-rate pricing is the default billing method unless otherwise agreed upon.

Promotional Codes and Discounts

At Air 1 Moving & Storage, we offer promotional codes, discounts, and coupons to help our customers save on their moving services. Below are the detailed terms and conditions regarding their use:

Redemption of Promotional Codes and Discounts

Promotional codes, discounts, and coupons must be redeemed with an Air 1 Moving & Storage Sales Representative before receiving your finalized quote.
The agreed-upon discount will be reflected in the finalized quote provided to you.
Promotional codes, discounts, and coupons cannot be applied retroactively. Once your quote has been finalized, you will not be able to apply any additional discounts, promotional codes, or coupons.

Competitor Price Match Policy

In the event you receive a comparable quote from a competitor, Air 1 Moving & Storage may consider matching or beating that quote.

The following conditions apply:

The competitor's quote must be legitimate and documented with clear pricing and service details.
Services offered by the competitor must match Air 1 Moving & Storage services in scope and quality.
Air 1 Moving & Storage reserves the right to determine what constitutes a "comparable" quote and does not guarantee a price match or discount in all cases.

Referral Program Exclusion

If a customer applies a promotional code or discount during the booking process, they will not be eligible for participation in the Air 1 Referral Program.
Referrers cannot claim a referral commission fee for referrals who have applied a promotional code or discount to their move. Referral commissions will not be awarded under these circumstances.

Cost of Service Changes

The total cost of services may be subject to change based on modifications made by the customer.
Changes that can affect costs include, but are not limited to:
Adjusting the date or time of the reservation.
Adding additional services or items to the move.

Rescheduling or Cancellation Fees

Customers must provide at least 1 business day's notice to reschedule or cancel delivery or pickup of moving materials (e.g., boxes, bins, packing materials).
Failure to provide proper notice will result in a $50 penalty.

Service Inclusions

The quoted cost of services includes the following:

Blankets and tape for furniture protection.
Use of dollies for the duration of the move.
Fuel, mileage, and toll charges.

Additional Charges

Waiting Time Charges: Delays caused by the customer or the building's management may result in additional waiting time charges.
Stair Fees: If the move involves navigating a flight of stairs (defined as 6 or more steps), a stair fee will apply. If additional flights of stairs are present that were not disclosed during booking, additional fees will be charged.
Packing Services: The standard flat price quote includes the wrapping and protection of basic furniture and large items (e.g., TVs, dressers, sofas). It does not include the packing of household goods such as books, kitchen items, or miscellaneous belongings.
Customers are responsible for ensuring these items are packed prior to the move unless they have purchased Air 1 Moving & Storage's professional packing services for an additional fee.

Inventory Adjustments

If additional items or services are required on the moving day that were not part of the original inventory or quote, the following applies:
An updated quote will be provided.
Additional packing and moving fees will be charged for the added items or services.

Minimum Service Requirements

The minimum size for local moving and storage services provided by Air 1 Moving & Storage is 200 cubic feet (CF).
If the actual service falls below 200 CF, customers will be charged for the minimum service size of 200 CF. No discounts or adjustments will be made for smaller moves.

2. Customer Responsibilities and Expectations

At Air 1 Moving & Storage, we take great care to ensure a smooth and safe moving experience. To support this, we ask our customers to adhere to the following responsibilities and expectations.

Presence During the Move

The customer or their legal representative (e.g., a power of attorney, if applicable) must be present throughout the move.
If no authorized individual is present during the move, Air 1 Moving & Storage will not be held responsible for any claims.

Prohibited Items

The following items are strictly prohibited from being moved or packed:

Hazardous materials: Including but not limited to scuba gear, nail polish, nail polish remover, oil, gas, fertilizers, paints, aerosols, pesticides, motor oil, batteries, and acids.
Flammable items: Fireworks, grill or barbecue supplies, and any similar materials.
Other restricted items: Firearms, ammunition, liquor, chemistry sets, live pets, and illegal substances.
Perishables: Food and drinks not properly packed are prohibited, except under special local move arrangements.
Live plants: Long-distance moves (250+ miles) and storage services do not include live plants. For local moves, plants must be described accurately (size, weight) during booking and must not exceed 6.5 feet in height.

Preparing Furniture and Appliances

Furniture: All furniture items, including dressers, drawers, refrigerators, and freezers, must be emptied before the move unless Air 1's packing services are purchased.
Electronic Items: Customers must unplug all electronic components and provide necessary cables for items like TVs and monitors. Missing cables will result in the inability to test functionality, and Air 1 Moving & Storage will not be liable for damages to such items during transit.
Appliances with Water: Items such as refrigerators, freezers, air conditioners, and humidifiers must be drained and dried before the move. Air 1 Moving & Storage will not be responsible for damage caused by spillage from improperly prepared appliances.

Packing by Customer

Customers who choose to pack their own items must use durable boxes and packing materials to ensure safe transport. Each box must not exceed 35 lbs.
Fragile items, including glass, porcelain, and ceramics, must be securely packed. Air 1 Moving & Storage will not be liable for breakage if these items are self-packed unless the customer opts for Air 1's professional packing services.

Aquariums and Waterbeds

Aquariums: Must be completely emptied, including the removal of water and live animals (fish, reptiles, etc.), before the move.
Waterbeds: Customers are responsible for draining and inspecting their waterbeds. Movers will follow provided instructions but will not make adjustments or provide post-move assistance.

TVs, Pianos, and Heavy Items

TVs: Both the condition and functionality of TVs will be verified at the pickup and delivery locations. The customer is required to sign off on these assessments.
Pianos and Heavy Items: Air 1 Moving & Storage will move items exceeding 300 lbs (e.g., pianos and appliances) only if it is safe to do so. The decision will be made at the discretion of the moving foreman.
Disassembly/Assembly: Simple disassembly involving fewer than eight screws will be provided. For more complex items, customers must arrange for professional disassembly and reassembly.

Securing the Premises

Access Points: Customers are responsible for ensuring all doors, windows, gates, and other access points are closed and locked after the movers leave.
Contactless Services: If a contactless service is arranged, it is the customer's responsibility to ensure the premises are secure before and after the move.

Handling of Fragile and Oversized Items

Fragile items packed by customers that are not properly secured may be subject to damage during transport. Air 1 Moving & Storage will not be liable for such damages unless professional packing services were utilized.
Oversized items such as gym equipment, pool tables, and wall units must be disclosed during booking to ensure proper handling. Failure to do so may result in additional fees or refusal to move the item.

Roommates and Shared Moves

For shared moves (e.g., roommates or couples moving to separate locations), Air 1 Moving & Storage is not responsible for:
Dividing items.
Missing or misplaced items due to unclear inventory.
Disputes over ownership of items.
Clients must provide a detailed inventory list and clear instructions for each delivery location.

Sanitary Standards

Air 1 Moving & Storage reserves the right to refuse service if the items or premises fail to meet acceptable sanitary standards.
Areas and items must be clean and free from pests or hazardous conditions.

Liability Waiver

Air 1 Moving & Storage is not liable for damages resulting from customer failure to:
Secure all items for transport.
Properly prepare appliances, furniture, or prohibited items.

By adhering to these guidelines, customers can ensure a seamless moving experience. For further details, please contact Air 1 Moving & Storage at info@air1moving.com or call (866)-750-3386.

3. Insurance and Valuation Coverage

Air 1 Moving & Storage is committed to providing basic protection for your belongings as required by law. Below are the details of our coverage options and related responsibilities.

Basic Coverage

Your items will be covered under basic valuation coverage at $0.60 per pound per article, as required by the Department of Transportation (DOT) for California.
This coverage is provided free of charge and is applicable to all items moved by Air 1 Moving & Storage.

Optional Declared Value Protection

For enhanced protection, customers have the option to purchase Declared Value Protection through a third-party insurance provider (e.g., movinginsurance.com).
This additional coverage is not provided by Air 1 Moving & Storage and must be purchased at least 48 hours prior to your move.
Declared Value Protection cannot be added or modified on the day of the move or after the move is completed.

Responsibility for Additional Insurance

It is the customer's responsibility to purchase additional insurance, especially for high-value items.
Air 1 Moving & Storage strongly recommends that customers secure third-party insurance for any items of significant value, as basic coverage may not fully compensate for damages or losses.

Special Packing Requirements

For certain high-value or fragile items, custom crating may be required.
Requests for wooden crates or specialized packing containers must be submitted at least three (3) business days prior to your move.
Additional fees may apply if third-party insurance is purchased to ensure proper handling and packing materials for your belongings.

Pre-Existing Damage

Air 1 Moving & Storage is not liable for damages or claims involving items that were already damaged or broken prior to the move.
Movers may document pre-existing damage by photographing the items and noting their condition on the Bill of Lading at both the pickup and delivery locations.
The customer must acknowledge and sign next to any noted damages. Refusal to do so will result in the inability to perform the move, and no refunds will be issued.

Coverage for Sets of Items

If one item from a set of furniture is lost or damaged, reimbursement will be based on the specific item's value, as calculated by DOT valuation guidelines. The entire set's value will not be refunded.

Prohibition Against Double Filing Claims

Filing insurance claims with both Air 1 Moving & Storage and a third-party insurance provider for the same item(s) is considered "double dipping" and is a felony under federal law.
Customers must file claims for damages with only one insurance provider: either Air 1's basic valuation or the third-party insurance.
In cases of double filing, Air 1 Moving & Storage will provide evidence of the duplicate claim to the third-party insurance provider. Customers must resolve the issue with both parties and cancel one of the claims.

Key Notes for Claims

Customers are responsible for ensuring additional insurance is purchased at least 48 hours before their move.
Claims related to pre-existing damages or self-packed items will be handled under basic valuation ($0.60 per pound per article).
Air 1 Moving & Storage reserves the right to charge additional fees for packing supplies or custom crating if third-party insurance has been purchased.

By understanding and adhering to these guidelines, you can ensure your items are adequately protected during your move.

4. Building Insurance – Certificate of Liability Insurance (COI)

Air 1 Moving & Storage is committed to meeting the requirements of building management to ensure a smooth and compliant moving process. If a Certificate of Liability Insurance (COI) is required by your building, we will provide one upon request, contingent on the following terms:

Customer Responsibility for COI

1. Notification Requirement

Customers must notify Air 1 Moving & Storage in advance if their pickup or drop-off location requires a COI. This notification should include the specific requirements set by the building's management.

2. Documentation Submission

Customers must submit the building's COI requirements to Air 1 Moving & Storage via email at info@air1moving.com at least 48 hours prior to the scheduled move date.

3. Failure to Provide COI Requirements

If Air 1 Moving & Storage arrives at the pickup or drop-off location and the COI requirements have not been provided in advance, the company reserves the right to either:

Refuse to perform the move, or
Charge additional fees to accommodate the delay.

Floor and Wall Protection

Masonite Padding and Protection

Air 1 Moving & Storage does not include floor and wall masonite protection in our standard flat-rate moving services.

If your building management requires this protection, it is the customer's responsibility to inform us during the booking process or no later than 48 hours before the move date.
Additional fees will apply for the preparation and materials required for masonite protection.

Failure to Notify

Customers who fail to communicate masonite requirements in advance may face delays or additional costs to meet building compliance.

5. Claims and Refunds

Air 1 Moving & Storage is dedicated to addressing any issues or claims that may arise during the moving process. Below are our policies and procedures for claims and refunds:

Filing a Claim

1. Timeframe for Submission

Claims must be submitted within 90 days of the move or delivery date.
For lost shipments, the claim must be filed within 90 days of the scheduled delivery date.

2. Submission Process

Claims must be submitted in writing to Air 1 Moving & Storage via email at claims@air1moving.com.
Supporting documentation, such as photos, receipts, and descriptions, must be included with the claim form.

3. Acknowledgment and Resolution

Air 1 Moving & Storage will acknowledge receipt of your claim within 30 days and will resolve the claim within 120 days from the acknowledgment date.
If additional time is needed, the company may extend the resolution period by an additional 60 days.

Late Arrivals and Refunds

1. Compensation for Delays

If Air 1 Moving & Storage arrives later than the scheduled pickup window, we will compensate customers as follows:

5% of the total service fee for every 2 hours of delay beyond the scheduled window.
Compensation is capped at 10% of the total service fee (for delays exceeding 4 hours).

2. Eligibility for Compensation

Claims for late arrival refunds must be submitted within 24 hours of the move date.
Refunds will not be issued for claims submitted two or more days after the move date.

3. Conditions for Late Refunds

Refunds apply only to delays during the pickup window and do not apply to delays at the drop-off location.

Claims Process

1. Cooperation and Investigation

Once a claim is submitted, our claims department will begin an investigation based on the provided documentation.
Customers will be assigned a claims representative who will communicate updates throughout the process.

2. Settlement Offers

Air 1 Moving & Storage will propose a fair settlement after reviewing the claim.
If the customer accepts the offer, compensation will be issued promptly.
If the offer is declined, we will involve an independent arbitrator to determine an appropriate resolution.

3. Limitations of Responsibility

Air 1 Moving & Storage is not responsible for items reported as damaged if the company was not involved in their final delivery or transportation.
Customers must seek damages from any third-party movers they hired for additional transportation.

Additional Notes

Claims must include all relevant details and evidence to be processed. Once submitted, customers have 48 hours to report additional issues.
Claims cannot be amended or added once the resolution process has begun.
Refunds or compensation will only be processed after the completion of delivery or services.

For questions or assistance with claims, contact Air 1 Moving & Storage at claims@air1moving.com or call (866)-750-3386.

6. Safety of Moving Crews and Customers

At Air 1 Moving & Storage, the safety and professionalism of our moving crews and customers are of utmost importance. We maintain high standards through training, insurance, and clear guidelines.

Crew Training and Insurance

1. Comprehensive Training

All Air 1 Moving & Storage personnel complete a two-week intensive training program covering:

Safe lifting techniques
Packing and unpacking procedures
Item securing methods
Defensive driving skills
Customer service excellence

2. Insurance Coverage

All team members are covered by third-party workers' compensation insurance, as mandated by California law. This ensures that both our staff and customers are protected throughout the moving process.

Customer Conduct and Safety

1. Lifting Items

Customers are strongly discouraged from lifting or moving items themselves during the relocation process. If a customer chooses to lift or carry items, they do so at their own risk, and Air 1 Moving & Storage will not be held liable for injuries or damages resulting from such actions.

2. Respectful Treatment of Crews

Customers are expected to treat all Air 1 Moving & Storage personnel with respect.
The company reserves the right to halt the moving process immediately if any crew member is subjected to harassment or inappropriate behavior by the customer.

7. Contactless Moving Services

Air 1 Moving & Storage offers contactless moving services for customers who cannot be physically present during the moving process. This service ensures flexibility and safety while adhering to strict terms and conditions.

Requirements for Contactless Moving

1. Advance Notification

Customers must inform Air 1 Moving & Storage at the time of booking if they require a contactless moving service.

2. Customer Availability

Customers or their legal representatives must be available online during the moving process to:
Answer calls or video chats
View the progress of their move
Confirm loading and completion of the move
Customers are required to electronically sign the Bill of Lading (BOL) to acknowledge the accuracy and completion of the service.

3. Access to Locations

The customer must ensure that access to both pickup and drop-off locations is provided through a legal representative or building management.
Air 1 Moving & Storage is not responsible for securing the premises (e.g., locking doors or returning keys) during or after the contactless move.

Liability and Limitations

1. Pre-existing Damages

Air 1 Moving & Storage is not liable for damages to items that were already broken or damaged prior to the move. Such items will be documented and photographed by our team.

2. Customer-packed Items

Items packed or wrapped by the customer are transported at their own risk.
Claims for damages to self-packed items are limited to the basic valuation coverage of $0.60 per pound per item.

3. Excluded Items and Disposal

Items not listed in the customer's inventory will not be moved or disposed of.
Air 1 Moving & Storage is not responsible for disposal fees imposed by building management for items left behind.

4. Forgotten or Missed Items

During a contactless move, Air 1 Moving & Storage can only move items included on the inventory list.
If the customer cannot be available for calls during the packing and loading process, Air 1 Moving & Storage is not liable for items left behind or missed.

Customer Acknowledgments for Contactless Moves

1. Acceptance of Liability Terms

By booking a contactless move, the customer agrees that Air 1 Moving & Storage will not be held responsible for:

Building or apartment damages (e.g., dents, scratches, or floor damage)
Claims related to improperly packed boxes or hazardous conditions at the pickup or drop-off locations.

2. Communication Responsibility

Customers must provide an accurate inventory list and clear instructions for all items to be packed and moved.
Failure to do so may result in items being left behind or excluded.

8. Long-Distance Moving Services

At Air 1 Moving & Storage, we offer flexible and reliable long-distance moving services, tailored to meet the diverse needs of our customers. Our services include:

Consolidated Shipping
Exclusive Straight Delivery

Third-Party Carrier Partnerships

Air 1 Moving & Storage reserves the right to use a third-party, insured long-distance moving provider to transport your belongings depending on the distance of your move.
Communication during moves involving third-party carriers will be managed directly by Air 1 Moving & Storage, who will act as the intermediary on your behalf.

Claims for Third-Party Moves

If a claim arises during a move involving a third-party carrier, customers must submit the claim to Air 1 Moving & Storage, which will process it in line with our standard claims procedures.

Consolidated Shipping

Process:

Items are picked up on the agreed reservation date and transported to our dispatch center for loading onto long-distance trailers.
Multiple customer shipments may be combined in one trailer, ensuring efficient use of space and cost-effective service.

Delivery Timelines:

An exact delivery date cannot be guaranteed during booking; however, a delivery time window will be provided based on factors such as distance, date, and logistical variables.
Deliveries may occur on business or non-business days, and customers will receive updates at the following stages:
- Confirmation of shipment processing within one business day after pickup.
- Notification of shipment status as "in transit."
- Final confirmation of the exact delivery date and time within the delivery window.

Exclusive Straight Delivery

Process:

Your items are picked up and transported directly to your drop-off location within the agreed delivery window.
The entire trailer is reserved exclusively for your long-distance move.

Delivery Delays and Compensation

Air 1 Moving & Storage is not responsible for delays caused by road closures, traffic, accidents, or law enforcement stops.
For delays beyond the agreed collection or delivery window due to mechanical failures, road conditions, or logistical issues, customers are eligible for a refund of $50 per day for each day of delay, up to a maximum refund amount.

Shuttle Truck Transfers

If a 53-foot truck cannot access the delivery location, a shuttle truck will be arranged at no additional cost. Customers must inform Air 1 Moving & Storage one day prior if a shuttle truck is needed.

Additional Policies

If no one is present to accept delivery within the agreed window, Air 1 Moving & Storage reserves the right to place your items in storage at your expense, with re-delivery fees applied.
Customers should provide a First Available Delivery Date (FADD) at pickup. Changing this date after pickup may result in additional fees.

Insurance Coverage

Insurance coverage for long-distance moves is outlined under our Valuation Coverage for Your Belongings terms.

9. Storage Services

Air 1 Moving & Storage offers secure, warehouse-based storage solutions designed for safety, accessibility, and convenience.

Warehouse Storage Features

Facility Security:

Items are stored in secure facilities equipped with 24-hour video surveillance.
Customer access to storage facilities is restricted to ensure maximum security.

Storage Process:

Items are wrapped at the pickup location and transported to our facility.
At the facility, items are placed on pallets, re-wrapped, and organized for safekeeping.

Storage Fees

Monthly storage fees are based on the cubic footage of items and include applicable taxes.
Fees are fixed at the time of booking and signing the storage agreement but may be adjusted in the following cases:

Partial storage move-outs
Additional items added to storage
Any other changes not accounted for in the original agreement

Storage Policies

Move-Out Requirements:

Move-outs must be scheduled with at least three business days' notice.
Self-move-outs incur a fee equal to one full month's storage payment.

Prohibited Items:

Perishables, weapons, hazardous chemicals, and live plants are strictly prohibited.
Customers found storing such items will be held liable for damages, including pest control or other incurred expenses.

Auction and Disposal Policy:

Items stored without payment for three consecutive months may be auctioned or disposed of to recover losses.

Liability Limitations

Air 1 Moving & Storage is not liable for damages to:

Self-packed or improperly packed items
Items damaged due to inherent risks, such as off-gassing or environmental factors

Claims cannot be filed for items moved out of storage by customers or third-party movers.

Important Notes

Customers must ensure accurate inventory lists and timely payments.
All items are stored at any Air 1 Moving & Storage facility, regardless of the initial storage location specified in the agreement.

10. Packing and Unpacking

Air 1 Moving & Storage provides professional packing and unpacking services to ensure the safe transportation of your belongings. Below are the terms and conditions for these services:

Ownership of Moving Materials

Moving materials used during your move (e.g., moving blankets, TV boxes, wardrobe boxes, picture boxes) remain the property of Air 1 Moving & Storage and will be retrieved at the delivery location before the moving crew departs.
Materials purchased in advance (e.g., boxes, packing paper) belong to the customer.

Transportation of Fragile Items

Fragile or breakable items, including but not limited to waterbed mattresses, glass, lamps, lampshades, mirrors, marble, granite, stone, pottery, TVs, and artwork, must be packed in proper containers.
Air 1 Moving & Storage will recommend appropriate containers for these items.
Claims for damages to unpacked or improperly packed fragile items will not be honored. Customers accept responsibility for such items placed onto the truck without proper packaging.

Packing and Unpacking Services

Full packing and unpacking services are available upon request for an additional fee. Last-minute packing requests are subject to availability and may not be accommodated.
Packing supplies (e.g., paper, boxes) are included in the packing service fee unless otherwise stated. Bubble wrap will only be provided if requested at the time of booking.

Packing Process

Items will be packed according to the room and item type, with boxes labeled to indicate their origin. A detailed inventory of box contents will not be provided.
Air 1 Moving & Storage will pack items safely and efficiently but will not organize the contents of drawers into separate boxes unless necessary.
Customers are responsible for organizing their belongings before the movers begin packing.

Unpacking Process

Upon request, Air 1 Moving & Storage will unpack items at the customer's designated location and dispose of cardboard boxes and packing materials used during packing.
While movers will unpack items safely, they will not organize them in a stylish or designer manner.
Kitchen items and breakables will be unpacked carefully, but no arrangement or grouping will be done beyond the unpacking process.

Additional Packing and Unpacking Fees

If the customer underestimates the number of boxes needed, additional packing will incur fees as agreed upon at the time of booking.
Packing requests made during the move may also be subject to additional charges.

11. Plastic Moving Totes/Bins for Hire

Air 1 Moving & Storage offers plastic moving totes for hire as an eco-friendly packing alternative.

Rental Terms

Plastic totes are delivered to the customer's designated location for use during packing.
Customers must return totes within 5 days after their move-in date in clean, undamaged condition. Air 1 Moving & Storage will collect the totes from the designated location.
Missing or damaged totes will incur a replacement fee of $50 per tote.

12. Moving Supplies for Purchase

Air 1 Moving & Storage provides moving supplies tailored to your home size and moving needs.

Available Supplies

Bundles include boxes, packing paper, and tape, designed to accommodate various household sizes.
Supplies can be purchased during booking or at least 3 business days before your move for delivery to your location.

Important Policies

Individual supplies are not sold unless part of an add-on to a previously purchased bundle.
All moving supply sales are final. Refunds or returns are not available for used or unused materials.

13. TVs and Electronics

Air 1 Moving & Storage handles TVs and electronics with care but adheres to the following terms and conditions:

Liability for Electronics and Appliances

Air 1 Moving & Storage is not liable for the internal components of electronic devices or appliances.
Appliances and electronics may require tilting or repositioning during the move, which could dislodge internal components. Vibrations during transportation may also exacerbate pre-existing issues.
Customers accept that Air 1 Moving & Storage does not provide a warranty for internal damages to such items.

TV Condition Verification

Customers must turn on their TVs before packing into Air 1's TV box. The TV's functionality will be acknowledged by both the foreman and the customer on the signed Bill of Lading.
If a TV is non-functional at the pickup location, Air 1 Moving & Storage is not liable for damages.
If a TV is functional at pickup but does not work at delivery without external damage, Air 1 Moving & Storage is not liable.
If external damage is visible at delivery, Air 1 will process a claim for damages.

Customer-Packed TVs

Air 1 Moving & Storage will not be responsible for damages to TVs packed by the customer in their own boxes.

TV Mounting and Unmounting

TV unmounting at the pickup location is free for the first TV if agreed upon during booking. Additional unmounting requests will incur a fee of $50 per TV.
If unmounting services are required but were not outlined during booking, a fee of $50 per TV will apply.
Air 1 Moving & Storage does not offer TV mounting services.

Wall Damage Disclaimer

Unmounting a TV may result in wall damage due to improper installation methods used previously. Air 1 Moving & Storage will not be liable for such damages. Customers accept the risks associated with unmounting TVs.

Disconnection and Appliance Assembly

Air 1 Moving & Storage is not responsible for disconnecting electronic components or assembling/disassembling appliances unless explicitly agreed upon during booking.

14. Special Handling

Air 1 Moving & Storage provides special handling services for specific items requiring extra care, equipment, or labor. Additional fees may apply.

Definition of Special Handling

Special handling includes services such as packing, handling, and disassembly/assembly for:

Heavy, valuable, fragile, or unique items
Specialty requests requiring advanced planning

Additional Padding and Protection

Items made of marble, stone, glass, mirrors, crystal, or large picture frames (over 4 ft x 4 ft) may require extra padding, wrapping, or wooden crating for safe transport. Additional fees apply.

Disassembly/Reassembly

Furniture requiring removal of 8+ screws or 20+ minutes for disassembly (e.g., beds, wall units, cabinets, and entertainment centers) will incur additional fees.

Heavy Item Handling

Items weighing over 200 lbs (e.g., pianos, gym equipment, large dressers, refrigerators) require special handling and additional charges.
Air 1 Moving & Storage does not assemble out-of-box furniture or reassemble items disassembled by third parties.

Refusal of Service

Air 1 Moving & Storage reserves the right to refuse disassembly or moving of items requiring specialized training or instructions (e.g., pool tables, built-in furniture).
Movers may decline to transport items deemed unsafe for the crew, the property, or the item itself.

Third-Party Storage Pickup

For items picked up from third-party storage facilities, Air 1 Moving & Storage cannot inspect their condition prior to transport. As such, the company is not liable for any damages discovered upon delivery.

15. Furniture Assembly & Disassembly

Air 1 Moving & Storage provides furniture assembly and disassembly services under the following terms and conditions:

Liability Disclaimer

Air 1 Moving & Storage is not liable for any damages incurred during the assembly or disassembly of furniture.
The decision to apply additional handling fees for large or complex furniture is at the sole discretion of Air 1 Moving & Storage.

Customer Responsibilities

Customers must disclose the size, complexity, and specific requirements of all furniture and items at the time of booking.
Failure to fully disclose such details may result in additional charges or refusal to move the item if unforeseen complications arise on moving day.
Customers must provide assembly manuals for complex furniture.

Manufacturer-Specific Handling

For items requiring special handling (e.g., unique disassembly techniques), it is the customer's responsibility to arrange for the manufacturer to send a technician to disassemble the item before the move.

Special Handling Services

Air 1 Moving & Storage offers special handling for oversized or fragile items such as armoires, china cabinets, pool tables, pianos, and exercise machines.
Such items may require disassembly and reassembly, with additional fees applied.

Limitations on Assembly

Air 1 Moving & Storage will only assemble furniture that it disassembled at the pickup location.
The company is not responsible for damages or claims related to items disassembled by the customer or a third party.
If special handling requirements are not disclosed at least 4 business days prior to the move, Air 1 Moving & Storage reserves the right to refuse disassembly services.

Customer Arrangements for Complex Items

Customers are responsible for hiring specialized technicians for the disassembly and assembly of highly complex items.
Air 1 Moving & Storage will transport such items but will not disassemble or reassemble them.

Liability for Undisclosed Items

Air 1 Moving & Storage will attempt to move items without disassembly if possible. However, if the item cannot be moved safely without disassembly and special handling is required, the company reserves the right to decline service without refunding associated charges.
Customers are responsible for ensuring proper preparation and disassembly of these items prior to moving day.

16. Furniture & Mattress Disposal

Air 1 Moving & Storage offers furniture and mattress disposal services with the following terms:

Disposal Services

Customers can request furniture and mattress disposal services at the time of booking for an additional fee.
Disposal services include transporting items to a disposal center, with fees covering labor, mileage, additional stops, and disposal center charges.

Mattress Disposal

Air 1 Moving & Storage provides plastic covers for mattress disposal to ensure proper handling and compliance with disposal regulations.

Curbside Disposal

If requested during booking, Air 1 Moving & Storage can dispose of items curbside in compliance with city curbside disposal schedules.
Customers are solely responsible for any fines or penalties incurred from improper curbside disposal.

Limitations

Air 1 Moving & Storage does not provide curbside disposal services if the request was not made during booking. No exceptions.
The company does not handle the disposal of miscellaneous items during the moving or unpacking process unless these items are pre-packed, marked "For disposal," and disclosed before moving day.

17. Client Referral Program

Air 1 Moving & Storage offers a client referral program that provides a commission fee to referrers for successful referrals. To qualify for the referral commission, the following terms and conditions apply:

Eligibility for Referral Commission

The referred client must complete their move and fully pay for the services provided by Air 1 Moving & Storage. No commission is earned if the referred client cancels or does not proceed with their move.
Referral fees are applicable only to completed and fully paid moves.

Referral Submission Process

Referrals must be submitted through the Air 1 Moving & Storage referral web form.
Referrals made via email, phone, or verbal communication without proper web form submission will not qualify for commission fees.

Payment Details

Referral fees will be issued within 30 days after the referred client's move is completed.
Payments are made via certified bank check, sent to the mailing address provided during the referral submission process.

Commission Rates

Local Moves: 10% commission on the total paid invoice.
Long-Distance Moves: 5% commission on the total paid invoice for moves outside of California.

Program Limitations

Air 1 Moving & Storage reserves the right to modify or cancel the referral commission program at any time.
Referrals made after the referred client has booked their move are not eligible for commission payments.
Referrals must be new customers; commissions will not be paid for repeat customers.

Special Conditions

If the referred client has a pending claim or dispute that could result in a revenue loss, Air 1 Moving & Storage reserves the right to withhold or adjust the commission payment. In such cases, a flat fee of $50 may be paid at the company's discretion.
The referrer cannot apply earned commissions as credit or discounts toward their own future moves or services.

Storage Services Referrals

Commissions are only applicable for storage move-in services if all referral conditions are met.
No referral fees are paid for storage move-out services or recurring monthly storage fees.

Exclusions

Referrals for clients who have already been in contact with Air 1 Moving & Storage or received a quote will not be eligible for commissions.
Referrers cannot earn commissions for referring repeat customers or clients who have previously used Air 1 Moving & Storage's services.

Broker Referral Program

Air 1 Moving & Storage offers a Broker Referral Program under the following guidelines:

Program Details

The Broker Referral Program provides a commission fee to brokers for successful referrals.
Referrals must be submitted through the Broker Referral Program web form or by providing the broker's unique promo code during the booking process.

Commission Rates

Local Moves: 10% commission on the total paid invoice.
Long-Distance Moves: 5% commission on the total paid invoice for moves outside of California.

Payment Terms

Payments are made via certified bank check and sent within 31 days after the move is completed.

Eligibility and Limitations

Commissions are only applicable to new customers who complete their move with Air 1 Moving & Storage.
Referrals must be submitted before the referred client books their move. No commissions will be paid for referrals submitted after the booking or move date.
Commissions are applicable for storage move-in services but not for storage move-out or monthly storage fees.

Additional Conditions

Brokers cannot apply earned commissions as credit or discounts for future services.
Air 1 Moving & Storage reserves the right to modify or cancel the program at any time without prior notice.
If a referred client has a pending claim, the broker's commission may be adjusted to a flat fee of $50 at the company's discretion.

18. Military Moving Discount Program

Air 1 Moving & Storage proudly offers a military discount to honor active-duty and retired members of the United States Army, Marine Corps, Navy, Air Force, Space Force, and Coast Guard. This discount is also extended to spouses and dependents under the following terms and conditions:

Eligibility Requirements

The individual booking the move must present a valid and current U.S. military ID in their name.
Air 1 Moving & Storage accepts only the following forms of military identification:

U.S. Military ID Card
U.S. Military Dependent ID Card
U.S. Veterans ID Card
Veterans Designation on Driver's License

No other forms of identification will be accepted.

How to Redeem

To redeem the discount, the customer must provide a scanned copy or photo of their military ID to Air 1 Moving & Storage before booking their move.
Discounts will not be applied retroactively after the booking is completed or the deposit is paid.

Program Limitations

Air 1 Moving & Storage reserves the right to modify or discontinue the military discount program at any time.
Discounts cannot be transferred or applied using another person's military ID.

19. Customer Privacy

Air 1 Moving & Storage is committed to safeguarding your privacy. This privacy statement applies to all services provided by Air 1 Moving & Storage, including data collected through its websites, emails, phone calls, third-party lead platforms, and during service delivery.

Collection of Personal Information

Air 1 Moving & Storage collects personal information such as:

Name, email address, mailing address, phone number, and payment details (e.g., credit card information).

This information is collected to process service orders and deliver requested services. No information about your computer hardware or software is collected.

How Personal Information Is Used

To process service orders and provide requested services.
To inform customers about additional services or promotions.
To conduct surveys or gather feedback on services provided.
To contact customers about offerings from Air 1 Moving & Storage or its partners.

Air 1 Moving & Storage may work with third-party providers for specialized services, such as long-distance moves or customer support. These providers will receive only the information necessary to perform their tasks.

Disclosure of Personal Information

Air 1 Moving & Storage may disclose personal information:

To comply with legal requirements or court orders.
To protect the company's legal rights and property.
To prevent imminent harm to users or the public.

Air 1 Moving & Storage does not disclose sensitive information (e.g., race, religion, political affiliations) without explicit consent.

Data Security

Personal information is stored on secure systems with restricted access.
Trusted third-party technology vendors use advanced encryption to secure billing and payment information.

Reasons for Collecting and Using Personal Information

Air 1 Moving & Storage collects personal information to:

Manage and improve general business operations.
Communicate with customers regarding services.
Process complaints and resolve issues.
Comply with legal or regulatory requirements.

International Data Transfers

Personal information may be stored and processed in the United States or other countries where Air 1 Moving & Storage operates. By using the company's services, you consent to these international data transfers.

20. Liability Waiver During a State of Emergency, Pandemic, or Natural Disaster

Under applicable regulations, including those issued during emergencies such as the COVID-19 pandemic, Air 1 Moving & Storage operates as an "Essential Business." During such times, the company implements enhanced safety and sanitization measures to protect customers and employees. These measures include:

Frequent sanitization of trucks and equipment.
Mandatory use of face masks and gloves by all movers and foremen.
Provision of hand sanitizer and requirements for frequent handwashing.
Policies requiring employees to remain at home if they are ill until they receive medical clearance.

Acknowledgement of Risk

By electing to use Air 1 Moving & Storage services during a state of emergency, pandemic, or natural disaster, customers acknowledge and accept the inherent risks involved.

Air 1 Moving & Storage will not be held liable for any sickness, injuries, or deaths that occur as a result of moving services provided during such times.
Customers agree that proceeding with a move under these conditions is at their own risk.
Customers agree to waive any claims against Air 1 Moving & Storage related to illnesses or adverse health conditions resulting from services performed during emergency situations.

21. Disclaimer of Warranties: Limitation of Liability

Air 1 Moving & Storage provides its services "as is" and "as available" without any express or implied warranties. The following limitations apply:

Service Disclaimer

No Guarantee of Uninterrupted Service: Air 1 Moving & Storage does not warrant that its services will be uninterrupted, timely, secure, or error-free.
No Guarantee of Accuracy: The company does not guarantee that results from the use of its services will be accurate or reliable.
Delays Beyond Control: Air 1 Moving & Storage is not responsible for delays caused by road traffic, building time restrictions, or other uncontrollable factors.

Limitation of Liability

Customers agree that:

Use of Services is at Own Risk: Services and all related products are provided without guarantees of fitness for any particular purpose, durability, or non-infringement.
No Liability for Losses: Air 1 Moving & Storage, including its directors, officers, employees, contractors, and affiliates, will not be held liable for:

Loss of profits, revenue, savings, or data.
Replacement costs.
Any direct, indirect, incidental, punitive, or consequential damages.

This limitation applies to all claims, including those arising from errors, omissions, delays, or damage to items or property.

Legal Compliance

In jurisdictions where limitations on liability are restricted, Air 1 Moving & Storage's liability will be limited to the maximum extent permitted by law.

Contact Information

For additional inquiries or clarifications, contact info@air1moving.com or visit www.air1moving.com.